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Privacy Policy

This is the Privacy Policy for MyLocket UK mobile Applications and associated website and portal at 

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at

At Moonfire Ltd, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information that is received and collected by MyLocket UK App and how it is used by the Portal and business services. 

Email Addresses 

MyLocket UK collects email addresses from its account holders when storing contacts details for people and organisations they want contacted after, and sometimes before, their death. These email addresses are securely stored. They are used by the Moonfire Ltd business services to contact the persons and organisations the subscriber has indicated. A select few of these account holders may use the email addresses, entered by a deceased account holder, to notify their owners of the aforementioned account holders’ death e.g. account holder A nominates account holder B to be their executor. Account holder A stores 10 other contact e-mails. After account holder A dies, account holder B will use the 10 e-mail addresses setup by account holder A to establish communications with those 10 contacts.

Moonfire Ltd will only share the email of an account holder with selected 3rd parties, for sales and marketing purposed, after the explicit consent of the account holder to do so. 

Moonfire Ltd will use the account holders’ email to contact them directly to notify them of enhancement or alterations to the MyLocket UK App and Portal or of changes to the terms and conditions 

Our lawful basis for customer data processing is for the purpose of account holder engagement, contacting account holder identified friends and family, supply of technical and legal information and replies to general queries.

An account holder may request that we delete any email information we hold on them if they wish and we will do so immediately but this will also delete their account.

Address Details

MyLocket UK only stores partial address details ( town/city and county) for the purpose of broadly identifying the proximity of an account holder. Moonfire Ltd will use this information to tailor proximity related adverts in the MyLocket Portal for the account holder in a suitable contextualised manner e.g if an account holder visits the Portal as a Benefactor, local undertaker adverts may be presented. If an account holder visits the Portal as a Beneficiary, local card shops may be presented.

Payment Processing

The MyLocket UK App and Portal does not process payment directly and no customer card or account information is stored by us. Payment processing is passed directly to ApplePay who process all payment details securely via their secure gateway and pass the resultant order information to us on completion of a successful transaction.

Log Files 

MyLocket App and Portal makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable. 

Cookies and Web Beacons 

MyLocket UK App and Portal uses cookies to enhance site operation and visitors browsing experience and to enable secure and accurate serving of liideo feeds via ours and our customers websites. Our full cookie policy can be found immediately below. 

Customer have a right to complain to the ICO if they think there is a problem with the way that Moonfire Ltd are handling their data.

Our Cookie Policy

This Cookies Policy provides you with information about what cookies may be set when you visit the Mylocket website and how you can manage them. We take our obligations to our customers very seriously and we aim to be as open and transparent in delivering our services to you as possible. We want you to be 100% confident in using our site, and for you to be more than satisfied that your privacy is important to us. 

The cookie information here is provided to make sure you’re fully aware that we use some types of cookies to enhance your browsing experience, allowing you to make an informed choice about your continued acceptance of our cookies. We do not use cookies to store credit card numbers, address information or any other personal information. 

Your continued use of this website is taken to mean you are happy to accept this website's cookies and all its policies, terms and conditions as laid out in their respective pages. You may be asked to accept our cookies to continue browsing on certain pages.

Currently, across for various reasons we make use of cookies technology to help manage the site and enhance your visitor experience. Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). 

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site.

What Cookies are and what they do 

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket. 

Session Cookies 

Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed. 

Persistent Cookies 

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit. 

3rd Party Cookies 

There will also be cookies set across our site from our 3rd-party suppliers such as Google, Facebook and Twitter and these can be in the form of session or persistent cookies, and may use different technologies, such as JavaScript or Flash. If you would like to 'opt-out' of the cookies from our site, this can be accomplished on a cookie-by-cookie basis subject to browser settings. You may severely limit this website's operation or functions if you limit cookies, and you may even disable the shopping cart features preventing you from making a purchase from us

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